Customer Service Representative

4 days ago

Mumbai Maharashtra, India Narpavi Soft Solutions Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Handle inbound and outbound calls to communicate with customers regarding their overdue accounts.
- Listen to customer concerns and provide appropriate solutions in a respectful and empathetic manner.
- Negotiate payment plans and settlements in accordance with company policies and regulations.
- **Account Management**:

- Review and analyze customer accounts to determine the best course of action for debt recovery.
- Maintain accurate records of customer interactions and transactions in the company's database.
- Monitor payment agreements and follow up with customers to ensure compliance.
- **Compliance and Regulations**:

- Adhere to all federal, state, and local regulations related to debt collection practices.
- Ensure all interactions comply with the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
- **Problem Solving**:

- Identify and address potential issues that may prevent customers from meeting their payment obligations.
- Provide customers with information on financial assistance programs or alternative payment options.
- **Communication and Reporting**:

- Prepare and send written correspondence to customers as needed.
- Report on collection activities and results to management.
- Collaborate with other departments to resolve customer disputes and account discrepancies.
- **Continuous Improvement**:

- Participate in training sessions and stay updated on industry best practices and changes in regulations.
- Suggest improvements to collection processes and customer service strategies.

**Qualifications and Skills**:

- High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field is a plus.
- Proven experience in customer service, preferably in a debt collection or financial services environment.
- Strong knowledge of debt collection laws and regulations, including the FDCPA.
- Excellent communication and negotiation skills.
- Ability to handle difficult conversations and maintain professionalism under pressure.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite and familiarity with customer management software.
- Bilingual abilities are a plus.

Pay: ₹350,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Work Location: In person

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