Sales & Marketing - Executive

Summary

Administration
- Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
- Establishes an efficient trace File to ensure that all business booked is properly tracked.
- Submits Sales report to Sales Manager in a timely manner.
- Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

Customer Service
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
- Maintains positive guest and colleague interactions with good working relationships.

Financial
- Assists to achieve the monthly and annual personal target contributing to the Sales revenue.

Marketing
- Carefully plans Sales Calls into defined objectives.
- Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
- Professionally conducts routine telemarketing activities to identify new accounts.

Operational
- Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and DCP(Driving Customer Preference philosophies.
- Carefully plans Sales Calls into defined objectives.
- Maintains a detailed knowledge of hotel facilities, features and services.
- Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
- Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Director of Sales.
- Follows up sales leads to identify prospect.
- Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
- Professionally conducts routine telemarketing activities to identify new accounts.
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Achieves the monthly and annual personal target and the segment target room night production and room revenue.
- Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
- Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
- Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.
- Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.
- Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.

Personnel
- Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
- Assists to oversee the punctuality and appearance of Sales Coordinators, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Maximises the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Encourages Sales Coordinator to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
- Supports the action plans as a result of the Employee Engagement Survey.

Other Duties
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
- Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Ensures high standa