Officer - Ecommerce Operations

6 days ago

Vikhroli Mumbai Maharashtra, India Atomberg Technologies Full time

Role Overview
- Key Responsibilities
- Purchase Order (PO) Management:

- Track and reconcile POs across platforms.
- Coordinate appointment booking and slot management.
- Dispatch Planning & Execution:

- Prepare dispatch plans and share with logistics/warehouse teams.
- Monitor vehicle tracking and ensure timely dispatches.
- Resolve in-transit and vehicle unloading issues.
- Inventory & Listing Coordination:

- Monitor ERP-to-platform stock sync and listing accuracy.
- Raise alerts for OOS/low inventory and maintain safety stock levels.
- Coordinate with category, tech, and content teams for listings and inventory mapping.
- Returns & Claims Handling:

- Track and reconcile customer returns (RTVs/RTOs).
- File and follow up on claims for damages, shortages, or lost shipments.
- Marketplace/D2C/Qcom Support:

- Handle order flow errors and tech escalations across platforms.
- Coordinate with courier partners for pickups, delays, and escalations.
- Ensure delivery SLA adherence and maintain customer satisfaction metrics.
- Reporting & Coordination:

- Maintain dashboards for dispatch, returns, and operational health.
- Cross-functional coordination with warehouse, customer support, and finance.
- Participate in weekly reviews and raise process improvement opportunities.

Skills and Requirements:

- Strong analytical and problem-solving skills.
- Familiarity with e-commerce platforms (Amazon, Flipkart, Shopify, etc.).
- Knowledge of ERP systems and basic data handling (Excel/Google Sheets).
- Excellent coordination and communication abilities.
- Attention to detail and ownership mindset.
- Qualifications & Experience
- Graduate in Supply Chain, Operations, Commerce, or related fields.
- 1-3 years of experience in e-commerce operations or a similar role.
- Prior experience with Flipkart/Amazon operations or D2C platforms is preferred.

**Job Snapshot**
- Updated Date
- 11-08-2025
- Job ID
- JB1579
- Department
- Operations
- Location

Vikhroli, Maharashtra, India
- Experience
- 1 - 3 Years
- Employee Type
- Permanent

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