Customer Support Representative

4 days ago

Navi Mumbai, India Wisecor service pvt ltd Full time

Require a customer service executive and below find details
Location - Vashi

**Responsibilities**:

- Provide first level, front line communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner.
- Pursue continuous improvement opportunities.
- Liaise with sales team in order to understand customers’ needs and expectations.
- Support the SOP / CP (customer profile) creation within the organization and update the system.
- Maintain frequent contact and visit customer(s), participate in customer meetings and Business Reviews as required.
- Develop new business opportunities in conjunction with the sales team.
- Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
- Ensure customer quotations are available, review selling and buying rates to maximize GP.
- Arrange bookings as per customers’ requirements and communication for specific client service requests.
- Document, investigate and resolve customer concerns in a timely fashion.
- Close and review file to ensure all internal processes are adhered to.
- Follow policies, procedures, standards and ensure compliance with regulations.
- Other duties as may be assigned from time to time by the Company.

Skills and Experience:

- University degree
- 2+ year’s experience in the Freight Forwarding industry
- Excellent customer service experience
- Excellent communication skills (both oral and written)
- Working knowledge of Incoterms
- Ability to follow defined procedures and standards while learning new tasks, assignments, and processes
- Strong organizational and time management skills are required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- Advanced computer skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9321982264

  • Customer Support Representative

    1 week ago

    Mumbai, Maharashtra, India Krowmaerd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Support RepresentativeOur client, a leading real estate and asset management company, is committed to delivering exceptional services to our clients. They are looking for a well-spoken service representative to be responsible for soliciting sales and Marketing over the telephone. The customer representative's responsibilities include contacting...

  • Customer Support Representative

    5 hours ago

    Mumbai, India ITology Inventor Private limited Full time

    **Customer Support Representative (CSR)** **Salary : 12000/ To 15000/- Per Month** **Perks and Benefits : Great incentives/variables** **Functional Area: Customer support representative / Tele sales executive** **Role Category: Sales, Marketing, Tele Calling, Outbound, lead genaration.** **Job Roles and Responsibilities** **Handle Customers Outbound Calls....

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, India AAIDEOLOGY Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    _**HIRING**_ - **for Customer Support Representative (Automobile Background)**_ **Job Title**:Customer Service Representative** **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Record details of complaints - Maintain positive customer...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India TRU Realty Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Job Title: Customer Support Representative Location: Pune / MumbaiExperience: 2 - 6 yearsIndustry: Real Estate About the Role: We are looking for an energetic and confident Customer Support Representative to join our dynamic Sales & Marketing team. The role involves connecting with customers and channel partners over calls, providing...

  • Customer Support Representative

    2 weeks ago

    Mumbai, India Brainwires Infotech Pvt. LTD Full time

    Customer Support Representative Experience - 6 Months in Voice Process Salary - 32k in Hand Language - English/Hindi Age - Maximum 30 6 Days working/ Rational Off Shift - For Girls Day Shift For Boys rotational Shift **Salary**: Up to ₹32,000.00 per month Schedule: - Morning shift - Night shift - Rotational shift Shift availability: - Day Shift...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, India Secure Sourcing Full time

    Hiring for 200 Customer Service Representative Jobs in Vashi, Navi Mumbai,Ghansoli, Navi Mumbai,Thane, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary with Good knowledge in Customer Relationship,Customer Service,Voice Process,Inbound Voice Process,Customer Support,English Language,Good Communication,Customer Calling...

  • Customer Service Representative

    6 days ago

    Navi Mumbai, India ANGEL CONSULTANCY Full time

    **Job Summary** A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. LOCATION: MUMBAI, NAVI MUMBAI and Thane **Responsibilities and Duties** - Proven customer support experience or experience as a client...

  • Customer Support Executive

    6 hours ago

    Navi Mumbai, Maharashtra, India Career Choice Solution Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India archstore Full time

    As a **Customer Support Representative**, you will play a vital role in assisting our team to enhance user satisfaction. Your responsibilities will include handling customer queries, facilitating user sign-ups, and managing dealer requests to ensure seamless service delivery. **Key Responsibilities**: - Guide potential users through the sign-up process and...