Customer Support Representative

5 days ago

Navi Mumbai, India Wisecor service pvt ltd Full time

Require a customer service executive and below find details
Location - Vashi

**Responsibilities**:

- Provide first level, front line communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner.
- Pursue continuous improvement opportunities.
- Liaise with sales team in order to understand customers’ needs and expectations.
- Support the SOP / CP (customer profile) creation within the organization and update the system.
- Maintain frequent contact and visit customer(s), participate in customer meetings and Business Reviews as required.
- Develop new business opportunities in conjunction with the sales team.
- Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
- Ensure customer quotations are available, review selling and buying rates to maximize GP.
- Arrange bookings as per customers’ requirements and communication for specific client service requests.
- Document, investigate and resolve customer concerns in a timely fashion.
- Close and review file to ensure all internal processes are adhered to.
- Follow policies, procedures, standards and ensure compliance with regulations.
- Other duties as may be assigned from time to time by the Company.

Skills and Experience:

- University degree
- 2+ year’s experience in the Freight Forwarding industry
- Excellent customer service experience
- Excellent communication skills (both oral and written)
- Working knowledge of Incoterms
- Ability to follow defined procedures and standards while learning new tasks, assignments, and processes
- Strong organizational and time management skills are required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- Advanced computer skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9321982264

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