Customer Care Executive

1 week ago

Mumbai Maharashtra, India Rentokil Initial Full time

About the Role:

- The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

- Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
- Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
- Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
- Needs to achieve monthly sales collection targets

**Requirements**:
Key Result Areas:

- Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
- Ensure to maintain CRM quality standards in each customer communication.
- Adhere to the benchmark & SOP prescribed in the training.
- To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

- Attentiveness.
- Excellent telephone skills
- Clear communication skills
- Ability to use positive language.
- Time management skills and Good Typing speed
- Good interpersonal skills and ability to work with internal & external team
- Data Analysis

Educational Qualification / Other Requirement:

- Graduation
- Liking for Telesales

Role Type / Key working relationships:

- Individual Contributor
- Internal team
- External stakeholders

**Benefits**

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in:

- Service
- Relationships
- Teamwork
- Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.

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