Customer Service Representative

7 days ago

Hadapsar Pune Maharashtra, India Hunt Mantra Full time

**International Customer Service**

**Location: Magarpatta, Pune**

**Shifts: Depending upon the process (US/NZ/Australian)**

**Off Days**: Saturday & Sunday (Fixed Week Off)

**Salary Package: Upto 35,000/- IN HAND**

**Benefits**:
**-**NO TARGET NO SALES*

**-**TRANSPORTATION PROVIDED*

**Responsibilities**:

- Resolve issues promptly and professionally across all channels.
- Document all interactions accurately in the system.
- Maintain up-to-date knowledge of products and services.
- Meet performance metrics like response time and customer satisfaction.
- Escalate unresolved issues to appropriate teams when necessary.
- Provide a positive customer experience with every interaction.

**Key Requirements**:

- Minimum 6 months of relevant experience in the Customer Support role.
- Excellent communication skills (verbal and written) with a strong command of English.
- Previous BPO, ex-comms, or international voice experience is preferred.

**Interview Process**:
HR Round: Initial screening and discussion of the role and benefits.

VNA Round: Understanding your English Communications and your thought process.

Ops Interview: Assessing your process knowledge and ability to handle calls.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 7822837804

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