
IT Support Technician Ii
2 weeks ago
**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?
**Description & Qualifications**:
Description
- Provide internal technical support for our end users through Phone, Chat, or other channels to quickly and efficiently resolve incidents and process requests.
- Has frequent interactions with customers, analytical & business staff & therefore, must be effective in interpersonal communications and problem solving.
- Uses a high degree of patience and problem management techniques to solve problems and follow through on resolution with users.
- Assist with Ticket Queue Management and Access Management Tasks.
- Responsible for client-side imaging technologies for all supported software and hardware platforms.
- Attends project/product meetings & maintains a current level of knowledge & training in related disciplines.
- Keeps up with current & future client technologies, infrastructure operations & industry best practices & certifications.
- Flexible and willingness to work in 24*7 environment (7:00 - 16:00, 15:00 - 00:00, and 23:00 - 08:00 Shifts IST)
Primary/Essential Duties and Key Responsibilities:
- Coordinate and/or perform fixes over the Phone/Chat/or any other introduced channels
- Diagnose/troubleshoot issues and provide assistance to colleagues ensuring they are dealt with in a pleasant, professional and timely manner
- Maintain working relationships with all IT & business resources, acts as the liaison between support staff & senior technical resources
- Ensure proper/accurate/up-to-date documentation and categorization for all problems, incidents and requests
- Responsible for escalating all incidents and requests to appropriate support teams when resolution or process is unknown or out-of-scope in a timely manner
- Active Directory knowledge including understanding of GPO, Office 365, user/computer/exchange accounts, administration for imaging, management & client patching as needed
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstation devices, mobile devices and related hardware and software to meet delivered requirements for desktop service levels.
- Serve as an information hub to route internal and external requests to the appropriate resource and follow the escalation structure when applicable.
- Generate/Create ad-hoc incident ticket reports as needed
- Actively participate in enterprise initiatives and projects as a project manager or as a team resource
**Qualifications**:
Required Qualifications:
(Knowledge, Skills and Abilities)
- Customer Service skills
- Empathy
- Strong analytical skills
- Technical Troubleshooting
- Teamwork
- Good communications skills
- Technical proficiency with Windows and Mac Operating Systems
- General configuration knowledge of iOS and Android-based mobile devices
- Must speak and write English fluently
- Exemplary attendance and punctuality
(Experience, Education, Certification, License and Training)
Associate degree
Preferred Qualifications:
- Basic networking skills
- Experience with ServiceNow
- ITIL Foundations
- 2.5-5 years of relevant work experience (US Customers).
**EEO Statement**:
**Equal Opportunity Employer**
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
-
IT Support Technician Ii
3 days ago
Noida, Uttar Pradesh, India UKG Full time**Job Description**: **Job ID**: - ITSUP013100 **Employment Type**: - Regular **Work Style**: - on-site **Location**: - Noida,UP,India **Role**: - IT Support Technician II **Company Overview** With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to...
-
IT Support Technician Ii
2 weeks ago
Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
IT Support Technician Ii
20 hours ago
Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
IT Support Technician
3 days ago
Noida, Uttar Pradesh, India Yesventive IT Labs Pvt Ltd Full timeGreetings..!! We are hiring **IT Tech Support Engineer for IT Company..** **Monday to Friday** **Experience: 1 year to 4years** **Technical Support Specialist Responsibilities**: 1. Excellent problem-solving and troubleshooting skills. 2. The ability to communicate technical information in an accessible manner to non - technical employees. 3. A process...
-
Hardware Support Technician
5 days ago
Noida, Uttar Pradesh, India Inductus Limited Full time**Responsibilities**: - **Maintenance & Servicing**: Perform routine hardware maintenance to ensure equipment is in optimal condition. This includes testing, diagnosing, and repairing hardware such as computers, servers, printers, and other peripherals. - **Troubleshooting & Diagnostics**: Identify hardware issues based on troubleshooting protocols. Provide...
-
Cctv Technician
20 hours ago
Noida H.O , Noida, Uttar Pradesh, India IT HOC Technologies Full time**Responsibilities**: CCTV Technician is responsible for the installation, maintenance, and troubleshooting of Closed-Circuit Television (CCTV) systems. They typically handle the design, configuration, and installation of cameras, DVRs/NVRs, access control systems, and other associated hardware. They must have excellent technical skills, knowledge of...
-
Ghaziabad, Uttar Pradesh, India Advanced Institute of Nondestructive Testing & Training (ANDT) Full timeRequirement - NDT Technician - Positions - 6 Nos. - Location - Ghaziabad - Experience: Fresher & Exp. Both (Exp. Min 6 Months) - Required - ASNT NDT Level-II - Qualification - Diploma/B.Tech - Salary - Depends on Interview - Food - Company Scope - Accommodation - Company Scope - Traveling - Company Scope - Interview Type - Online - Note. - Must Know: Angle...
-
Product Support Representative Ii
3 days ago
Noida, Uttar Pradesh, India UKG Full time**Job Description**: **Job ID**: - PRODU013408 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Noida,UP,India **Role**: - Product Support Representative II Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to bring...
-
IT Technician
3 days ago
Noida, Uttar Pradesh, India Innometrics Software Pvt Ltd Full time**Key Responsibilities**: - Install and configure computer hardware, software, networks, and peripherals. - Perform troubleshooting to diagnose and resolve IT issues (hardware, software, and network-related). - Maintain IT infrastructure, including servers, routers, switches, and security systems. - Provide technical support to employees and respond to...
-
Hair Patch Technician
7 days ago
Noida, Uttar Pradesh, India Skinfinity Derma Skin Hair & Laser Clinic Full timeWe are seeking a skilled and compassionate Hair Patch Technician to join our team. The Hair Patch Technician will be responsible for providing high-quality hair replacement solutions to clients suffering from hair loss due to various reasons. This role requires a blend of technical expertise, creativity, and exceptional customer service skills to ensure...