Customer Relationship Coordinator

2 weeks ago


Pune, India Source.One Full time

**Location**:Pune
**Department**:Operations
**Designation**: Associate
**Role**:Customer Relationship
**Reports to**:Operations Head

**Responsibilities**:

- Buyer Account Management: Build and maintain strong relationships with assigned
buyers, serving as their primary point of contact for all inquiries, orders, and
concerns.
- Order Coordination: Manage the end-to-end process of order fulfillment, including
order tracking, delivery, and ensuring timely resolution of any order-related issues.
- Needs Assessment: Conduct thorough needs assessments for each buyer,
identifying their requirements and preferences.
- Customer Service: Provide exceptional customer service by promptly responding to
inquiries, resolving complaints, and addressing any issues to ensure overall
customer satisfaction.
- Relationship Building: Foster strong and lasting relationships with our buyers,
demonstrating a genuine interest in their success, and proactively identifying
opportunities to enhance their experience.
- Feedback Collection: Actively seek buyer’s feedback, suggestions, and complaints
to gain insights into their experiences and make improvements to our services.
- Data Management: Maintain accurate and up-to-date buyer records, order details,
and interactions in our internal system, ensuring information is readily available for
future reference and analysis.
- Collaboration: Collaborate with internal teams such as business, logistics and
operations to streamline processes, resolve buyer issues, and contribute to overall
customer success.

**Requirements**:

- Fluent in English and Hindi
- Proven experience in a customer-facing role, preferably in a buyer-focused or
account management position
- Strong problem-solving abilities and the capacity to handle challenging customer
situations with diplomacy and empathy
- Detail-oriented with exceptional organizational and multitasking skills
- Ability to work independently and collaboratively within a team environment
- Sales acumen and a customer-centric approach
- Knowledge of the industry and products offered is a plus

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment

Schedule:

- Fixed shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)



  • Pune, Maharashtra, India Align Spark Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Build and maintain strong relationships with existing and prospective customers. Handle customer inquiries via phone, email, or in-person. Coordinate with internal departments. Maintain accurate customer records in CRM or database systems.


  • Pune, Maharashtra, India TCN Motorsports Llp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities :Customer Relations & Client ServicingGreet guests warmly and assist with a professional and hospitable attitudeProvide information on activities, packages, and promotionsServe as the first point of contact for guest complaints or concerns, guiding them through relevant procedures and activitiesAnswer customer calls and resolve...


  • Pune, India Unique Group Full time

    We are seeking a highly motivated & experienced **CRM Executive** to join our team at Head Office location. The CRM Executive will be responsible for managing and maintaining customer relationships for our **Real Estate Construction Company**. This includes managing customer interactions, resolving customer complaints, analyzing customer feedback, and...


  • Pune, Maharashtra, India Repos Energy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Associate: Customer Coordination- TamilPS: This isn't just a role; it's a commitment. At Repos, we're not just hiring an Associate: Customer Coordination, we're looking for a dedicated coordinator who can ensure seamless communication and collaboration with our customers once they purchase an RFS or RFD. This role is about ensuring that every customer feels...


  • Pune, India B.U. Bhandari Motors Pvt. Ltd Full time

    Designation :Customer Relationship Executive - Sales Job Location : Baner Gender : Only female Experience : 2- 3 years Skills : Excellent communication, Presentable, MS Office **Job Role**: **CSI Improvement** - Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership - Develop and...


  • Pune, Maharashtra, India MOT marketing Technologies Full time

    **Job Role - Customer Service Coordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain...


  • Pune, India Q UP APP- 3409Tech Venture Pvt. Ltd Full time

    **Position Title: Customer Relationship Manager** About QUP APP-Consult with your patients online to keep them safe. Q UP online consultation provides a seamless experience and offers the ease of offline patient consultation in a secure online environment. With Q UP, patients can get access to their trusted physician online and allows them to share files,...


  • Pune, India UNICORN Technologies Ltd Full time

    Customer Relationship Executive **Responsibilities**: Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. **Salary**: ₹18,000.00 - ₹36,000.00 per month **Benefits**: - Work from home Schedule: - Day shift -...


  • Pune, India Goel Ganga Corporation Full time

    Company Description Goel Ganga Corporation (GGC) is a principal investment holding company and a professionally managed corporate institution. As one of India’s leading names in real estate, GGC has delivered happiness to over 45,000 families across Pune, Mumbai, Bengaluru, and Nagpur. Their corporate philosophy of 'Pure Delight' emphasizes an eye for...


  • Pune, Maharashtra, India DirectusHR Services Full time

    **About Company** **Pms Bazaar** Myalternates is India’s leading platform for Alternative Investments, trusted by over 600 Investors across the globe. Myalternates provides unbiased guidance and end-to-end investment support in Alternative Investments with industry experts and cutting-edge technology.Myalternates is powered by PMS Bazaar -, which enables...