Customer Relationship Executive

2 weeks ago

Pune, India B.U. Bhandari Motors Pvt. Ltd Full time

Designation :Customer Relationship Executive - Sales

Job Location : Baner

Gender : Only female

Experience : 2- 3 years

Skills : Excellent communication, Presentable, MS Office

**Job Role**:
**CSI Improvement**
- Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership
- Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc)
- Capture customer feedback post delivery through feedback form and analyze the customer feedback
- Develop counter measure to eliminate negative feedback from customers in future
- Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form
- Update customer follow-up’s in e-dealer
- Coordinate with MB India CS team and marketing team for CSI surveys, CRM activities etc
- Provide feedback to sales department on customer complaints or any other issues that may affect
- Customer satisfaction
- **Delivery process**:

- Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.
- Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process
- Ensure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process
- **CR activities**:

- Develop monthly, quarterly and yearly plan for CRM activities with the support of Marketing and CRM manager
- Conduct CRM activities like direct mailers, customer meets, customers driver’s training etc
- Communication to all the customers through telephone, direct mailer on all CRM activities
- **Customer Database management**:

- Check in e-dealer whether all the mandatory fields are recorded.
- Provide feedback to sales executives in case of any missing fields in e-dealer
- With the support of telemarketing team & After sales team, old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers.

Contact person : Sushant Jagdale

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

COVID-19 considerations:
vaccination must

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8799909708
- Health insurance

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