
Customer Support Executive
2 days ago
**Job Role: Customer Support Executive**
**Position open at**:Guindy and T.Nagar (Chennai)
**Preferred Experience**:0 to 3 years
**Number of positions**:20
**Start Date**:1 - 10 days
**Qualification**:Any Degree
**Job Type**:Full-time, Regular / Permanent
**Schedule**:Day Shift
**Salary**:15,000.00 - ₹25,000.00 per month
**Roles & Responsibilities**:
- Provide accurate information about products, services, and company policies.
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up.
- Maintain a deep understanding of company products/services to provide knowledgeable support.
- Gather customer feedback and share insights with the team to improve service quality.
**Skill Set**:
- Excellent Communication Skills (Verbal & Written)
- Active Listening
- Problem-Solving Abilities
- Product/Service Knowledge
- Solution oriented
**About the Organization**: Wedtree EStore Pvt Ltd is fast growing retail e-commerce company with three Business Units: (1) Prashanti Sarees - exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands has a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 99623 96546
Expected Start Date: 01/07/2025
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