Customer Support Executive

4 days ago

Guindy Chennai Tamil Nadu, India Wedtree eStore Private Limited Full time

**Job Role: Customer Support Executive**

**Position open at**:Guindy and T.Nagar (Chennai)

**Preferred Experience**:0 to 3 years

**Number of positions**:20

**Start Date**:1 - 10 days

**Qualification**:Any Degree

**Job Type**:Full-time, Regular / Permanent

**Schedule**:Day Shift

**Salary**:15,000.00 - ₹25,000.00 per month

**Roles & Responsibilities**:

- Provide accurate information about products, services, and company policies.
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up.
- Maintain a deep understanding of company products/services to provide knowledgeable support.
- Gather customer feedback and share insights with the team to improve service quality.

**Skill Set**:

- Excellent Communication Skills (Verbal & Written)
- Active Listening
- Problem-Solving Abilities
- Product/Service Knowledge
- Solution oriented

**About the Organization**: Wedtree EStore Pvt Ltd is fast growing retail e-commerce company with three Business Units: (1) Prashanti Sarees - exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands has a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 99623 96546
Expected Start Date: 01/07/2025

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