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Customer Care Associate

2 weeks ago

Kanayannoor Kochi Kerala, India Reliance Retail Full time

**Key Responsibilities**:

- Greet customers in a friendly and professional manner.
- Assist customers with product selection, locating items, and providing recommendations.
- Resolve customer issues and complaints with empathy and efficiency.
- Operate point-of-sale (POS) systems to process sales, returns, and exchanges accurately.
- Restock shelves, organize displays, and ensure products are presented neatly.
- Maintain store cleanliness and safety standards.
- Stay informed about promotions, policies, and product knowledge.
- Collaborate with team members to meet store goals and KPIs.
- Adhere to all company procedures, including cash handling and inventory control.

**Qualifications**:

- High school diploma or equivalent preferred.
- Previous retail or customer service experience is a plus.
- Strong communication and interpersonal skills.
- Ability to handle transactions accurately and responsibly.
- Basic math and computer skills.
- Positive attitude and a passion for helping others.
- Flexibility to work evenings, weekends, and holidays as needed.

Pay: ₹11,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person