Bangalore Urban, Karnataka, India
2 weeks ago
Internship - Sri Yatra - On-Site
Bangalore Urban, Karnataka, India
**Job Title: Operations Intern - Sri Yatra**
**Location**: Bengaluru, India
**Duration**: 3 Months / 6 days WFO
**Stipend**: ₹25,000/month
**About AppsForBharat**
AppsForBharat, a Series C-funded faith-tech startup, is backed by India’s best venture capital investors including Fundamentum, Susquehanna Asia VC, Peak XV Partners (formerly Sequoia Capital), Elevation Capital, and BEENEXT. Our highly ambitious and audacious team comprises alumni from prestigious institutions like IITs & IIMs, with extensive experience in scaling high-growth startups.
We're dedicated to developing mobile and web apps catering to the devotional and spiritual needs of 100s of millions of users across the globe. Our flagship product, Sri Mandir, launched in November 2020, is the world’s largest app for Hindu devotees. It serves as a digital sanctuary for millions of devotees worldwide.
Our mission is to enrich individuals' spiritual lives through innovative technology, offering seamless access to sacred pilgrimages & rituals, divine teachings, and a vibrant community. The overwhelming user love motivates us as we aim to serve 100s of millions more in the coming years.
The devotion market is a $44B opportunity in India (growing at 10% CAGR), which is primarily offline and unorganized. Of the $44B, temples drive GMV of ~$27B in offerings, services, and commerce. There are 2M+ temples in India, about 10k of them have a strong historical and cultural significance. Tourism to these places is a $10B opportunity. Sri Mandir is growing 20-25% month-on-month.
**Role Overview**
As an **Operations Intern for Sri Yatra**, you will play a key role in ensuring a smooth post-booking experience for our users. You’ll be the **primary point of contact (POC)** for customers, guiding them through the journey with timely updates, support, and follow-ups.
**Key Responsibilities**
- Connect with users after booking to confirm details and guide them through the next steps.
- Share and update the yatra itinerary and assist with any changes or clarifications.
- Help customers redeem coupons or discounts and resolve related queries.
- Serve as the single POC for customers, ensuring a smooth experience throughout their journey.
- Collect post-travel feedback to improve future yatras.
- Coordinate with internal teams to ensure timely communication and service delivery.
**Requirements**:
- Strong communication skills in Hindi and English.
- Empathetic, user-first approach with a problem-solving attitude.
- Basic knowledge of tools like Google Sheets and WhatsApp.
- Available to work from our Bangalore office, full-time for 3 months.
**What You’ll Gain**
- First-hand exposure to operations in spiritual travel.
- Experience in customer engagement and service workflows.
- Opportunity to contribute to a purpose-driven product impacting lives meaningfully.
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