Customer Service Assistant-chat

2 weeks ago

Noida Uttar Pradesh, India 10x Growth Accelerator Full time

**Job description**

**Customer Support Executive (Blended Process - Chat 80% and Call 20%)**

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**Answering the interview call is essential. If you can't commit, please don't apply.**

**You will receive a brief interview call within 3-5 days, so please stay alert.**

**If selected, you must attend a WALK-IN interview in Noida Sector 62.**

**Proficient or Excellent English & Confidence Required**

**Work Mode: Work From Office**

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**MAXIMUM BUDGET (Non-Negotiable): ₹25,000 CTC to ₹30,000 CTC**

**Salary**:
**Freshers: ₹25,000 CTC (In-hand: ₹20,000)**

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**Position Type: Full-Time**

**Roles and Responsibilities**:
**Manage customer inquiries and issues through both chat (80%) and voice support (20%).**

**Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.**

**Maintain a professional and courteous communication style in both English and Hindi.**

**Accurately record customer interactions and escalate complex issues when necessary.**

**Adapt to various customer interactions and handle them efficiently in a fast-paced environment.**

**Requirements**:
**Skills: Strong communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-5 or an equivalent assessment.**

**Qualification: Graduation in any discipline.**

**Versant Score: A score of 5 on the Versant test is required.**

**Additional Information**:
**Work Location: Noida Sector - 62**

**Shift Timings: Rotational shifts**

***

**Pay: ₹20,000.00 - ₹30,000.00 per month**

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

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