Customer Support Chat

2 days ago

Noida Uttar Pradesh, India 10x Growth Accelerator Full time

Job description:
**Job Title: Customer Support Executive - Voice & Chat Process**
**Location: Noida, Sector 62 (Work from Office)**
Position Type: Full-Time
Work Mode: Onsite
Shifts: Rotational

**Key Responsibilities**:

- Handle customer queries via **chat (80%)** and **voice (20%)** channels.
- Deliver excellent service and resolve issues effectively.
- Communicate professionally in **English and Hindi**.
- Log interactions accurately and escalate complex concerns when needed.
- Adapt to varied customer interactions in a fast-paced environment.

**Requirements**:

- **Education**: Graduate in any discipline.
- **Language Skills**: Excellent spoken and written English & Hindi.
- **Assessment**: Must clear **Versant-4** or equivalent with a minimum score of 5.

**Important Notes**:

- **Interview Call**: Mandatory to answer; expect a call within 3-5 days.
- **Walk-in Interview**: Must be able to attend in **Noida Sector 62** if shortlisted.

Pay: ₹14,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 9176682000

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