Customer Service Assistant
1 week ago
About Us:
Ienergizer is a leading BPO located in the vibrant Sector 60 of Noida, specializing in providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.
**Job Description**:
As a Customer Service Executive for the Go Magenta process, you will manage both chat and voice interactions, ensuring that customer queries are handled efficiently and effectively.
Key Responsibilities:
- Handle customer inquiries and issues primarily through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring high levels of customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
**Salary**:
- CTC: ₹40,000 - ₹45,000 per month
**Requirements**:
- **Education**: Graduates preferred; undergraduates with relevant experience are also considered.
- **Experience**: Minimum of 6 months in a BPO, blended, or chat support role.
- **Skills**:
- Excellent written and verbal communication skills.
- Ability to work graveyard shifts.
- **Availability**: Immediate joiners preferred.
Working Conditions:
- **Schedule**: 5 days working with 2 rotational days off each week.
- **Shifts**: Graveyard shifts only.
Additional Information:
- Note: No cab facilities or meal provisions available.
Interview Details:
- **Time**: Between 3:00 PM - 8:00 PM
Why Join Us?
- Engage with a dynamic and supportive team in the US telecom sector.
- Develop your skills in a blended customer service role.
- Work in a competitive environment that values efficiency and customer satisfaction.
Pay: ₹40,000.00 - ₹45,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- International voice process: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
-
Customer Service Assistant
2 weeks ago
Noida, Uttar Pradesh, India House of Fett Full timeA Customer service Assistant is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a positive customer experience through effective communication and problem-solving skills. They may also assist with order processing and follow-up on customer issues to ensure satisfaction. **Job...
-
Customer Service
1 week ago
Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time**Profile - Customer Service** **Qualification - 12 th + Experience in customer service/ Graduate Freshers** **Excellent communication skill in English.** **Location - Noida** **Must be comfortable with US Shift( Night Shift)** **One way cab facility provided.** **Immediate joiner required.** **Job Types**: Full-time, Permanent Pay: ₹25,000.00 -...
-
Customer Service
6 days ago
Noida, Uttar Pradesh, India P cube Consulting Full timePosition - Customer Service Location - Noida Experience - Minimum 3 years in Customer Service Job Descriptions : We are seeking a CUSTOMERS SERVICE. Key Responsibilities: - Handle inbound calls related to travel bookings and support. - Assist customers with flight, hotel, and travel package inquiries. - Provide solutions for booking modifications,...
-
Customer Service Assistant
1 week ago
Noida, Uttar Pradesh, India ppconsultantspvt.ltd. Full timeLooking for a customer service executive **Job Types**: Full-time, Permanent Pay: ₹8,706.93 - ₹33,339.72 per month Schedule: - Day shift - Morning shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi...
-
Customer Service Assistant
2 days ago
Noida, Uttar Pradesh, India VictaMan Full timeProvide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller **Salary**: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...
-
Customer Service
14 hours ago
Noida, Uttar Pradesh, India Diversified Business Solutions Pvt Ltd Full time**Experience: 1-2 years into customer service/BPO** **Roles and Responsibilities**: - Provide courteous and professional assistance to customers, addressing their concerns promptly and effectively. - Build rapport with customers and establish a positive relationship to enhance their overall experience. - Listen attentively to customer inquiries and...
-
Customer Service Representative
1 week ago
Noida, Uttar Pradesh, India Dyneton Full time**Job Description - Customer service Representative** **About the Role** As a Customer Service Representative, you will be responsible for providing exceptional service to customers by answering inquiries, resolving issues, and assisting with orders, products, and services. You'll be the first point of contact for customers, ensuring they have a positive...
-
Customer Service Assistant
4 days ago
Noida, Uttar Pradesh, India Tatwa Technologies Ltd Full timeResponsible to explain insurance policies and products to potential and existing clients, guiding them toward the best coverage Issue quotes, maintain client records, prepare reports, and answer client questions about insurance plans and policies Suggest modifications and updates to existing clients’ insurance policies Build customized insurance...
-
Customer Service Assistant
6 days ago
Noida, Uttar Pradesh, India RCV InfoTech Full timeRoles and Responsibilities: - Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions. - Maintain accurate records of all interactions with customers through documentation or reporting tools. - Online Order Confirmation with Call, Mail & WhatsApp. - Order Return & NDR handling - Collaborate with team...
-
Customer Service Assistant
1 week ago
Noida, Uttar Pradesh, India Fixandfurnish LLP Full time**Responsibilities**: - Coordinate with internal teams to ensure smooth service - Manage daily bookings, follow-ups, and complaints - Maintain high levels of customer satisfaction **Requirements**: - Good communication skills (Hindi & English) - Positive attitude & willingness to learn Pay: ₹8,000.00 - ₹12,000.00 per month Schedule: - Day...