Sales Operation

2 weeks ago

Vashi Navi Mumbai Maharashtra, India IRIS Business Services Full time

**Role Description**:
This is a full-time on-site role for a Senior Sales Operations Manager located in Navi Mumbai. The Sales Operations Manager will be responsible for day-to-day tasks related to sales, customer relationship management, sales operations management and customer satisfaction. This role requires strong analytical and communication skills, with a focus on delivering exceptional support to internal sales team and customer service. Will be responsible for renewal of Purchase orders/Work orders, billings, collections etc and should be comfortable working with large data.

**Key Responsibilities**:
Sales Process Optimization:

- Evaluate and streamline sales processes to enhance efficiency and effectiveness.
- Identify areas for improvement and implement solutions to optimize the sales workflow.
- Work closely with cross-functional teams to align sales processes with overall business objectives.

Data Management:

- Maintain and update customer and prospect databases to ensure accuracy.
- Analyze and interpret sales data to provide insights for decision-making.
- Collaborate with IT and other departments to ensure seamless data flow between systems.

Reporting and Analytics:

- Generate regular reports on sales performance metrics for the leadership team.
- Conduct in-depth analyses to identify trends, opportunities, and potential challenges.
- Provide actionable insights to support strategic decision-making.

Sales Technology Management:

- Administer and optimize the use of sales tools, CRM systems, and other technology platforms.
- Provide training and support to the sales team on the effective use of sales technologies.
- Stay updated on emerging technologies and recommend enhancements to improve sales operations.

Forecasting and Planning:

- Collaborate with the finance and sales teams to develop accurate sales forecasts.
- Assist in the creation of sales plans and budgets, ensuring alignment with organizational goals.
- Monitor sales performance against targets and communicate insights to the sales team.

Communication and Collaboration:

- Foster strong communication channels between sales, marketing, finance, and other relevant departments.
- Collaborate with sales leadership to develop and implement strategies for achieving sales objectives.
- Act as a liaison between different departments to ensure smooth coordination of activities.

Process Compliance:

- Ensure adherence to company policies, sales guidelines, and compliance standards.
- Conduct regular audits to monitor and enforce process compliance.
- Provide training and support to the sales team to ensure understanding and compliance with established processes.

**Qualifications**:

- Analytical Skills, Sales Operations Management, Communication, Customer Satisfaction, and Customer Service
- More than 5 Years of experience in sales operations or a similar role
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Bachelor’s / Master’s degree in Business Administration. Should have strong accounting knowledge

**Skills**:
Customer Satisfaction, Sales Operations, Problem Solving, Communication, Interpersonal Skills, Analytical Skills, MIS reporting

**Job Category**:Sales/Marketing

**Job Type**:Full Time

**Job Location**:Vashi (Navi Mumbai)

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