Customer Care Executive
1 week ago
Job Title: Customer Service Executive (Airtel Payment Bank )
Location: Noida, Sector 63
Language:
- Bengali ,Hindi & Good English
Department: Customer Support(Inbound process)
Employment Type: Full-time
HR RAKHI
CONTACT NUMBER:
- 9667215465
Job Summary:
Key Responsibilities:
Manage inbound and Voice process
Assist customers with account queries, transactions, KYC updates, and complaint resolutions.
Educate customers on digital banking services, UPI, mobile wallets, and payment solutions.
Record customer interactions accurately in the CRM system.
Comply with RBI guidelines, KYC norms, and internal policies.
Share feedback with the team to improve processes and enhance customer satisfaction.
Required Skills & Qualifications:
Education: Minimum 12th Pass / Graduate
Experience: 0-2 years in Customer Service / BPO
Basic communication skills in Good English and Hindi ,Bengali
Ability to multi-task, work under pressure, and resolve conflicts
**Benefits**:
Competitive salary + performance-based incentives
Career growth in the fast-growing banking and fintech sector
Health benefits and employee perks
**Job Types**: Full-time, Fresher
Pay: ₹15,700.00 - ₹18,300.00 per month
**Benefits**:
- Health insurance
- Provident Fund
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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