Operations Executive

4 days ago

Goa, India 91HR Full time

**Duties & Responsibilities**:

- Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.
- Conduct audits of airline tickets in Global Distribution Systems **(GDS) **to verify accuracy and compliance with airline policies and procedures.
- Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring mínimal disruption to travel plans.
- **Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice**.
- **Queue Management **and Deposit Queue Management
- Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
- Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.

**Required Skills**:

- A good grasp on English, with excellent communication skills.
- Proficiency in using **Galileo Global Distribution Systems (GDS)** and experience with International (**UK) airline ticketing systems.**:

- Should be skilled in various fare types - Agency Consolidated & Private Fares, Corporate fares, ITX & Net Remit fares, Seeman, Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35 Fares, Cluster fares, Concessionary tickets.
- Knowledge of airline ticketing procedures and regulations is a plus.
- Should be an effective team contributor with good interpersonal skills.
- Analytical approach to work and attention to detail and accuracy.

**Job Types**: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Ticketing: 2 years (required)

Work Location: In person

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