Chat Support Executive

2 weeks ago

Dalanwala Dehradun Uttarakhand, India Valentina Gems LLC Full time

Key responsibilities:
1. Post engaging ads/listings across platforms like Facebook Marketplace, Craigslist, Offer Up, and other local listing sites to generate leads
2. Handle inbound messages and inquiries from customers across platforms (Instagram, Facebook, website chat, etc.)
3. Engage in professional, friendly, and timely conversations to build trust and help customers choose the right jewelry piece
4. Explain product details such as quality, pricing, customization options, and benefits of moissanite/diamond jewelry
5. Overcome objections through clear communication, product education, and client reassurance
6. Convert leads into sales by guiding customers through the purchase journey online checkout, custom orders, or in-store appointment bookings
7. Maintain accurate records of chats, inquiries, follow-ups, and customer preferences using spreadsheets or CRM tools
8. Achieve sales targets and contribute to the company's growth through exceptional chat-based support

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Night shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7209871920

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