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Customer Advisor-auto Mobile

2 weeks ago

Baner Pune Maharashtra, India Austral International Co. Full time

**Job Title**: Customer Advisor - Automobile

**Location**: Baner-Pune

We are seeking a **Customer Advisor - Automobile** to manage customer interactions and ensure an excellent service experience. The role involves engaging with prospective and existing customers through phone calls, inviting them to the showroom, guiding them on vehicle options, and collecting feedback post vehicle servicing.

**Key Responsibilities**
- Make **outbound calls** to prospective customers and invite them to visit the showroom.
- Welcome customers at the showroom, understand their requirements, and **advise them on suitable automobile options**.
- Provide details on **vehicle features, pricing, financing, and after-sales services**.
- Call customers after their vehicle servicing to collect feedback on service quality and overall experience.
- Maintain accurate records of customer interactions and update the database regularly.
- Address basic customer queries and **escalate complex concerns** to the relevant team when required.
- Build and maintain strong customer relationships to enhance satisfaction and retention.

**Requirements**:

- Strong communication skills in **English, Hindi, and local language** (as applicable).
- Prior experience in **customer service, showroom sales, or telecalling** preferred.
- Good listening skills, patience, and a **customer-centric attitude**.
- Basic computer knowledge (**MS Office, CRM tools**).

**Salary**

₹10,000 - ₹15,000 per month (as per experience and industry standards).

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person