Service Advisor

1 day ago


Vashi Navi Mumbai Maharashtra, India Nagraj Auto Garage Full time

Nagraj Auto Garage is seeking a dedicated and customer-focused Service Advisor to join our team. The Service Advisor will act as the primary contact for our customers, ensuring they receive top-quality service and clear communication regarding vehicle repairs and maintenance.

**Key Responsibilities**:

- Greet and assist customers in a friendly, professional manner.
- Understand customer requirements, document complaints, and provide accurate repair and maintenance estimates.
- Coordinate with technicians to determine vehicle issues and relay information to customers.
- Provide regular updates to customers on the status of their vehicles.
- Ensure all repair work is completed on time and to the customer's satisfaction.
- Advise customers on preventive maintenance and additional services for their vehicles.
- Manage repair orders, invoices, and payments in an organized manner.

**Requirements**:

- High school diploma or equivalent; a technical diploma in automotive studies is a plus.
- Proven experience as a Service Advisor, or in a similar role within an automotive environment.
- Strong knowledge of automotive repairs and maintenance services.
- Excellent communication and customer service skills.
- Ability to multitask and work under pressure.
- Proficiency in using computer software to manage job orders and invoicing.

**Benefits**:

- Competitive salary package of ₹20,000 - ₹25,000 per month, based on experience.
- Supportive work environment.

**Additional Benefits**:

- Performance Incentives: Opportunities to earn peak-based incentives based on customer satisfaction and service quality.

**How to Apply**:
**Job Types**: Full-time, Fresher

Pay: From ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person


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