Service Advisor

8 hours ago

Panvel City Navi Mumbai Maharashtra, India Priyanka Auto LLP Full time

We are seeking a customer-focused and knowledgeable **Service Advisor** to join our team. As the primary point of contact for service customers, you will play a vital role in ensuring a smooth and satisfying experience by communicating effectively between customers and the service team. If you have a passion for automotive services, excellent communication skills, and the ability to work in a fast-paced environment, we want to hear from you

**Key Responsibilities**:

- Greet customers professionally and gather information about their service needs.
- Accurately document vehicle issues and create repair orders.
- Provide estimates for service and repair costs; obtain customer approvals.
- Coordinate with technicians to diagnose issues and recommend appropriate services.
- Clearly explain recommended repairs, maintenance, and associated costs to customers.
- Keep customers informed on the status of their vehicles during service.
- Upsell additional services or preventative maintenance when appropriate.
- Handle warranty and insurance claims processing.
- Close repair orders and process invoices and payments.
- Ensure customer satisfaction and resolve complaints in a timely, professional manner.
- Maintain service records and follow up with customers for future services.

**Required Skills and Qualifications**:

- High school diploma or equivalent (associate degree or technical training preferred).
- 1-3 years of experience in a service advisor, customer service, or automotive role.
- Basic knowledge of automotive systems and repair terminology.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Proficient in using computer systems and service management software.
- Ability to work well in a team-oriented environment.
- Valid driver’s license.

**Preferred Qualifications**:

- Automotive Service Excellence (ASE) certification.
- Experience with dealership or shop management systems (DMS).
- Good communication skill.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

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