Service Advisor

2 weeks ago

Mumbai, India CarCraft Solutions Full time

Position: Service Advisor

**Salary**: up to 22,000/- per month or depending upon interview

Experience: 2 - 3 years & Graduation Compulsory

Location: Worli, Turbhe,Thane, Byculla, Kandivali, Reay Road, Malad, Andheri, Goregaon,Thane, Mira Road

**Service Advisor responsibilities include**:

- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

**Responsibilities**
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business

**Requirements and skills**
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making and problem-solving skills

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Automotive service: 2 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

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