Client Success Executive

6 days ago

Bengaluru, India Radarr Technologies Full time

**Location: Bengaluru/Remote (if outside India)**:
Radarr is an award winning AI-Powered social and digital data analytics and big data SaaS platform company, headquartered in Singapore, with a development center in Bengaluru, India.

We help businesses to make decisions from relevant social media conversations in real time. This includes conversations about brands, products, campaigns and competitors. Several mid to large sized businesses including Fortune 500 clients across Asia Pacific use our social listening platforms, 20/Twenty and Radar.

**Client Success Executive at Radarr**:
As the Client Success Executive you will oversee multiple accounts - being there with the client every step of the way from onboarding, platform set-up, training, and maintenance. We strive to assimilate as much as possible into our client’s role - making sure that we are on top of their social listening needs while providing them the expertise in consumer insights. Above all, think of yourself as an enabler for clients to optimise the potential of digital data and social listening to serve their business needs.

**Responsibilities**:

- Manage a diverse portfolio of clients and serve as the main point of contact for all client servicing matters
- In charge of new client onboarding process, that includes understanding client’s use case, assisting in platform setup, and providing initial training
- Oversee the automated user-navigation feature (i.e. WalkMe) on the platform to ensure optimal user experience, by gathering feedback from clients to identify recurring issues, and addressing these with the product team
- Timely execution of follow up processes for any client request, feedback or enquiries via Jira
- Implementation of periodical customer satisfaction surveys and investigation reports to ensure high client satisfaction; collecting client testimonials and creating case studies that highlights the capabilities of platform in assisting client’s business
- Track client usage of platform, which includes logins, time spent, and any other metrics applicable

**Qualifications**
- Any Bachelor’s degree.
- Client success experience in the digital marketing industry is mandatory
- Strong understanding of social platforms like Facebook, Instagram, Twitter etc
- Excellent interpersonal and relationship building skills
- Multi-tasker with strong analytical skills
- Strong written and verbal communication skills

**What we offer**
- An opportunity to be a part of revolutionising the way we use data to build and grow brands.
- A passionate, fun, customer obsessed team that learns together and innovates together
- A high-performance, results-driven culture with colleagues in Singapore and Bangalore
- A workplace that cares for its employees. Our benefits include a medical insurance cover, fitness allowance, dating allowance, internet allowance and Stock Options

**Want to join us? **Awesome

  • Client Success Executive

    2 weeks ago

    Bengaluru, India Radarr Technologies Full time

    **Location: Bengaluru/Remote (if outside India)**: Radarr is an award winning AI-Powered social and digital data analytics and big data SaaS platform company, headquartered in Singapore, with a development center in Bengaluru, India. We help businesses to make decisions from relevant social media conversations in real time. This includes conversations about...

  • Client Success Executive

    4 days ago

    Bengaluru, Karnataka, India LitSpark Solutions Full time

    **Job Overview**: **1. IT Business Operations**: - Oversee the day-to-day operations of IT services and AI SaaS product teams, ensuring seamless delivery of solutions. - Develop and implement operational strategies to improve efficiency, scalability, and profitability. - Collaborate with technical teams to align product development with client needs and...

  • Client Success Manager

    6 days ago

    Bengaluru, India Laundryheap Full time

    Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...

  • Client Success Manager

    1 week ago

    Bengaluru, Karnataka, India Laundryheap Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...

  • Client Success Manager

    1 week ago

    Bengaluru, Karnataka, India aec20271-e37f-4827-999a-edae5447d3d7 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...

  • Client Success Manager

    7 days ago

    Bengaluru, Karnataka, India Laundryheap Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...

  • Wishup - Head - Client Success

    22 hours ago

    Bengaluru, India WISHUP TECHNOLOGY PRIVATE LIMITED Full time

    Description:About WishupWishup is Indias largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed...

  • Client Success Manager

    2 weeks ago

    Bengaluru, India archVi Full time

    About Job:Department: Client Servicing.Experience: 5-10 Years.Employment Type: Full-Time.Join archVi – Where Innovation Meets Real Estate Excellence!About The Company:About archVi:Welcome to archVi, the Proptech powerhouse transforming real estate experiences through immersive, high-impact marketing solutions. From cutting-edge 3D visualization and...

  • Senior Manager, Client Success

    1 week ago

    Bengaluru, Karnataka, India UiPath Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...

  • Client Success

    2 weeks ago

    Bengaluru, Karnataka, India ADCanopus.com Full time

    **Key Responsibilities**: **Tracking Platform Expertise**: - Utilize platforms like HasOffers, Affise, Offer18, Trackier, etc., with strong proficiency. - Set up and manage campaigns on these platforms, ensuring accuracy and efficiency. - Conduct seamless integration for both online and offline campaign tracking. **Campaign Management**: - Develop,...