Client Success Manager
6 days ago
Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to quality, reliability, and customer happiness. The Role We are seeking an experienced Client Success Manager (CSM) to join our growing EMEA team. You will be the key point of contact for our business clients – primarily in the hospitality and corporate sectors – ensuring their satisfaction, retention, and growth across the region. As the voice of the client within the business, you’ll collaborate cross-functionally with Operations, Product, Sales, and Marketing to deliver outstanding service and drive long-term partnerships. Key Responsibilities Serve as the main contact for key accounts across EMEA, building strong and trusted relationships Onboard new clients, ensuring a smooth and professional transition from Sales Monitor account health, usage, and service levels – proactively address issues and identify opportunities Analyse client data and feedback to drive continuous improvement and upsell opportunities Collaborate with internal teams to ensure SLAs are met and client expectations are exceeded Conduct regular performance reviews with clients and provide strategic recommendations Support renewals and expansion by identifying growth areas within existing accounts Maintain accurate records of client interactions, contracts, and feedback using CRM tools Advocate for the client within internal meetings, influencing roadmap and process improvements Requirements 3–5 years’ experience in client success, account management, or B2B / B2B2C relationship management, ideally within tech, SaaS, logistics, or hospitality services Strong interpersonal and communication skills – able to manage both operational conversations and executive-level discussions Proven ability to manage multiple clients and projects simultaneously across diverse markets Comfortable with data – able to interpret usage reports, client metrics, and identify trends Proactive, solutions-oriented, and commercially minded Experience working in a scale-up or fast-paced environment is a plus Fluency in English required; additional languages (Arabic, French, German) are a plus Willingness to travel across the EMEA region if required Work Schedule 9-hour shift (8 working hours) 5 days a week (2 week-offs based on rota) Rotational Shifts - including night Office-based role What We Offer Competitive salary Opportunity to shape the client success function in a high-growth international company Dynamic, diverse, and collaborative team culture Laundry benefits (naturally) and employee perks
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Client Success Manager
1 week ago
Bengaluru, Karnataka, India Laundryheap Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLaundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...
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Client Success Manager
1 week ago
Bengaluru, Karnataka, India aec20271-e37f-4827-999a-edae5447d3d7 Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLaundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...
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Client Success Manager
7 days ago
Bengaluru, Karnataka, India Laundryheap Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLaundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...
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Client Success Manager
1 week ago
Bengaluru, India Benivo Limited Full timeLocation: Bengaluru, KA, India, Remote Working Hours: Monday to Friday, mixed India/UK hours Department: Client SuccessContract Type: Full-time, Permanent Benivo transforms Global Mobility with a new blueprint—high-touch Relocation Services and cutting-edge Mobility Tech in one integrated solution. This approach empowers Mobility teams to shift from...
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Client Success Manager
2 weeks ago
Bengaluru, India archVi Full timeAbout Job:Department: Client Servicing.Experience: 5-10 Years.Employment Type: Full-Time.Join archVi – Where Innovation Meets Real Estate Excellence!About The Company:About archVi:Welcome to archVi, the Proptech powerhouse transforming real estate experiences through immersive, high-impact marketing solutions. From cutting-edge 3D visualization and...
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Client Success Manager
4 days ago
Bengaluru, Karnataka, India VoicePlug Inc. Full time ₹ 15,00,000 - ₹ 23,00,000 per yearJob Overview:We're seeking highly motivated preferably Female Customer Success professionals with experience in managing customer success, customer relationship management, account management or similar roles with SaaS environment. Experience in handling a multitude of customer facing roles will be an advantage. The key objective of this role is working with...
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Senior Manager, Client Success
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Bengaluru, Karnataka, India UiPath Full time ₹ 12,00,000 - ₹ 24,00,000 per yearLife at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...
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Principal Client Success
1 week ago
Bengaluru, Karnataka, India ColorTokens Full time**Job title**: Principal Client Success E**xperience**: 12 to 17 years **Role Description**: - Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create...
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Client Success Executive
6 days ago
Bengaluru, India Radarr Technologies Full time**Location: Bengaluru/Remote (if outside India)**: Radarr is an award winning AI-Powered social and digital data analytics and big data SaaS platform company, headquartered in Singapore, with a development center in Bengaluru, India. We help businesses to make decisions from relevant social media conversations in real time. This includes conversations about...
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Client Success Executive
2 weeks ago
Bengaluru, India Radarr Technologies Full time**Location: Bengaluru/Remote (if outside India)**: Radarr is an award winning AI-Powered social and digital data analytics and big data SaaS platform company, headquartered in Singapore, with a development center in Bengaluru, India. We help businesses to make decisions from relevant social media conversations in real time. This includes conversations about...
