Customer Service Representative

2 weeks ago

Noida, India Burner Digital Pvt. Ltd. Full time

**Burner Digital Pvt Ltd**

**Location: Noida - Full-time role**

Burner Digital, a parent company of TechBurner, BurnerBits & Overlays Clothing Pvt Ltd.

Overlays Clothing is all about bringing a change - a positive change - into people's lives. Overlays started with the intention of reaching out to the creative youth that is striving towards bringing a change in the world. To empower these creative people, Overlays believes in making something that proves to be an add-on to their creativity.

We are looking for a Customer Support Executive for our team. You are expected to have a thorough knowledge of the products and services offered by the company. You also will be accountable to troubleshoot any problems and issues occurring to the customers regarding the products in a timely fashion.

**Our Culture**

Our philosophy is to find the best people and give them the freedom to learn, innovate and outperform. In that spirit, we are structured to ensure that each individual contributes substantially to our strategy and goals, and there is extensive feedback on performance.

**Responsibilities and Duties**:
Here we have outlined the functions this position will perform on daily basis:

- Maintain a good relationship between customers and the company
- Provide detailed information about the products and services offered to the customers
- Handle and manage surveys in regards to resolving customer service problems
- Keep the record of customers and follow up with them on a timely basis for a better customer experience
- Conducting quality assurance surveys with customers and providing feedback to the staff

**Skills required for the role**:

- Excellent verbal and written communication skills
- Proficient in MS Office
- Quick decision-making skills
- Excellent time management and organizational skills
- Outstanding negotiation and conflict-resolving skills
- Ability to work under pressure and prioritize tasks
- Ability to work in a team with a positive attitude

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Noida, Gautam Buddha Nagar - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: One location

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