Front Office Guest Service Associate

6 hours ago


Chinniyampalayam Coimbatore Tamil Nadu, India SREE GOKULAM PARK Full time

Job Title: Front Office Associate/ Supervisor

Reports to: Front Office Manager/Assistant Manager

Department: Front Office

Location: Gokulam Park at Coimbatore

Job Summary**:Guest Interaction & Reception**:

- Warmly greeting guests upon arrival and departure.
- Providing a welcoming and hospitable atmosphere.
- Answering phone calls and responding to guest inquiries.
- Managing guest check-in and check-out procedures efficiently.
- Assigning rooms and issuing keys.
- Providing information about hotel amenities, services, and local attractions.
- Processing guest payments and managing bills.

**Administrative & Coordination**:

- Handling reservations and cancellations.
- Managing guest records and maintaining accurate data.
- Coordinating with other departments like housekeeping and maintenance.
- Delivering mail and messages to guests.
- Processing food and beverage requests.

**Problem Solving & Conflict Resolution**:

- Addressing guest complaints and resolving issues promptly and professionally.
- Acting as a point of contact for guest requests and concerns.
- Diffusing tense situations and finding solutions.

**Additional Responsibilities**:

- Maintaining a clean and organized front desk area.
- Assisting guests with luggage and other requests.
- Upselling hotel services and amenities.
- Ensuring guest satisfaction throughout their stay.

Pay: Up to ₹26,500.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



  • Chennai, Tamil Nadu, India IBIS Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Chennai, Tamil Nadu, India IHCL Full time

    Job Responsibilities The Telephone Operator is responsible for efficiently managing all incoming and outgoing calls within the hotel, providing excellent customer service, and supporting hotel guests and staff through clear communication. The role involves handling phone inquiries, directing calls to appropriate departments, and ensuring smooth and...


  • Chinniyampalayam, Coimbatore, Tamil Nadu, India SREE GOKULAM PARK Full time ₹ 3,50,000 per year

    Job Title: Front Office Duty ManagerReports to: Front Office Manager/Assistant ManagerDepartment: Front OfficeLocation: Gokulam Park at CoimbatoreJob Summary:To oversee the smooth operation of the front office department, ensuring exceptional guest service, managing front office staff, and maintaining high standards of hospitality.Key Responsibilities:Guest...


  • Guindy, Chennai, Tamil Nadu, India Le Royal Meridien Full time

    **Department**: Front Office **Reports To**: Front Office Manager **Job Summary**: The Front Office Associate serves as the first point of contact for guests, ensuring a warm welcome and providing outstanding customer service. This role involves handling guest check-ins and check-outs, managing reservations, responding to inquiries, and coordinating with...


  • Chennai, Tamil Nadu, India Zip By Spree Guest House Chennai Full time

    Front Office Associate typically works at the front desk or reception area of a business, acting as the first point of contact for visitors and callers. Their responsibilities include greeting guests, managing phone calls, handling mail and packages, scheduling appointments, and providing general administrative support. They also play a crucial role in...


  • Coimbatore, India Lemon tree Hotel Coimbatore Full time

    A Hotel Front office associate is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests and verifying reservations. They are also tasked with helping guests with any questions or complaints. **Salary**: ₹14,000.00 - ₹15,000.00 per month **Benefits**: - Food provided -...


  • Chennai, Tamil Nadu, India Park Hyatt Chennai Full time

    Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...


  • Chennai, Tamil Nadu, India NamLabs Technologies Pvt. Ltd Full time

    The individual at work performs front office functions such as registering the guest, allotting rooms, handling check-in/check-out, receiving payments, and offering services to ensure a memorable stay for guests **Job Types**: Full-time, Fresher Pay: ₹9,320.23 - ₹29,292.80 per month **Benefits**: - Commuter assistance - Paid time off - Provident...


  • Coimbatore, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25003081 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Coimbatore, 469/2B Airport Road, Coimbatore, Tamil Nadu, India, 641014 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize and coordinate group check-in/pre-registration procedures....


  • Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25035975 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, 603104 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...