Front Office Duty Manager

1 week ago

Chinniyampalayam Coimbatore Tamil Nadu, India SREE GOKULAM PARK Full time ₹ 3,50,000 per year

Job Title: Front Office Duty Manager

Reports to: Front Office Manager/Assistant Manager

Department: Front Office

Location: Gokulam Park at Coimbatore

Job Summary:

To oversee the smooth operation of the front office department, ensuring exceptional guest service, managing front office staff, and maintaining high standards of hospitality.

Key Responsibilities:

  1. Guest Service: Ensure that all guests receive exceptional service, respond to guest inquiries, and resolve any complaints or issues promptly.

  2. Staff Management: Supervise and coordinate the activities of front office staff, including receptionists, concierges, and bell staff.

  3. Front Office Operations: Oversee the smooth operation of the front office, including check-in/check-out, room assignments, and key control.

  4. Room Allocation: Manage room allocations, ensuring that guests are assigned suitable rooms and that room inventory is accurately maintained.

  5. Revenue Management: Monitor and control room rates, occupancy, and revenue, ensuring that the hotel's revenue goals are met.

  6. Communication: Liaise with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.

  7. Training and Development: Provide training and guidance to front office staff, ensuring that they have the necessary skills and knowledge to provide exceptional service.

  8. Problem-Solving: Resolve guest complaints and issues promptly and professionally, ensuring that guests' concerns are addressed and resolved.

Requirements:

  1. Education: Diploma or degree in Hospitality Management or related field.

  2. Experience: Minimum years of experience in a front office management role, preferably in a hotel or resort.

  3. Skills: Excellent communication, interpersonal, and problem-solving skills. Ability to work under pressure and manage multiple tasks simultaneously.

  4. Knowledge: Familiarity with hotel operations, front office procedures, and hospitality software.

  5. Certifications: Certification in hospitality management or a related field is an asset.

Working Conditions:

  1. Hours: Ability to work varied shifts, including mornings, evenings, and weekends.

  2. Environment: Fast-paced, dynamic environment with frequent interactions with guests and staff.

What We Offer:

  1. Competitive Salary: Competitive salary and benefits package.

  2. Opportunities for Growth: Opportunities for professional growth and development within the company.

  3. Dynamic Work Environment: Dynamic and supportive work environment with a team of experienced hospitality professionals.

Job Type: Full-time

Pay: Up to ₹350,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Microsoft Office: 2 years (Preferred)
  • total work: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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