Guest Service Associate Restaurant

2 weeks ago

Kodaikanal, India Hotel Villa Retreat Full time

**Job description**
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting.
- Serves guests in a courteous, professional and attentive manner in the assigned area.
- Having an in-depth knowledge of all menus all the time.
- To adhere the strict grooming & hygiene standard all the time.

**Roles and Responsibilities**

1. Responsible for the mise-en-place and mise-en-scene allotted to him.

2. Performs all necessary tasks to serve Food & beverages according to the service standards and operating manuals of the hotel.

3. Maintains table culture and assists in maintaining the restaurant ambiance at all times.

4. Maintains maximum hygiene personally, inside the restaurant, and in all back-of-house areas by performing appropriate cleaning tasks.

5. Conveys all the guest suggestions to the immediate supervisor.

6. Attends to and serves the guests promptly.

7. Ensures minimum breakage spoilage & wastage.

8. Responsible for checking the bills and amounts for all services done by him.

9. Engages in suggestive selling to all the guests to maximize revenue.

10. Follows the laid down Standard Operating Procedures for the KOT movement strictly.

11. Extends full co-operation to the F&B controls person when he comes on his daily rounds for checking the consumption.

12. Reports all the breakages and spoilt commodities to the captain immediately thus ensuring it gets accounted for.

13. Attends behavioral and vocational training in own and related work areas to enhance skills and develop multifunctionality.

14. Attends F&B product knowledge-related classes regularly and shares with other staff.

15. Maintains excellent relations and professionalism among colleagues.

16. Shows interest in and an understanding of processes of other departments.

17. Builds good working relationships with all kitchen and stewarding staff.

18. Constantly interacts with all guests in assigned stations and actively seeks guest feedback.

19. Tries to resolve guest complaints within his/ her scope.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹11,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
COVID vaccination is must

**Speak with the employer**
+91 7353766420

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