Customer Service Assistant

2 weeks ago

Gurgaon, India Sarika HR Solutions Full time

Designation: Customer Service Voice Travel

Job Location - Gurugram / Gurgaon, India.

Work Experience & Qualification required:
Skillset required:

- Good communication skills in English - both verbal and written.
- Typing Speed
- 30 WPM with 90% accuracy.
- Professional telephone etiquette.
- Soft skills required - Helpful, empathetic, Sympathetic and enthusiastic about customer service.
- Attitude to learn and comply with the policy & procedures.

Qualification required:

- Minimum 10+2 / any undergraduate Graduate / Graduate / Post Graduate / Diploma Holders.

Work Experience:

- Minimum 6 Months of proven experience in a BPO / Call centre or in Travel Industry.

Role and Responsibilities:

- Answer all inbound call queries as per call flow procedure.
- Adherence to process to ensure high quality and good customer service.
- Assist Customer with respect to Booking / Cancellation / Re-schedule of travel plans etc.
- Solving customers queries related to Refund and baggage’s.
- Informing customers related to the flight schedule /delays etc.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers.
- Reporting will be to a Team leader / Asst. Manager.

Shifts & Weekoffs:

- Should be willing to work in a 24 by 7 environment, including night shifts.
- Would be entitled to two Weekoff in a week (might not be a Saturday / Sunday).

Transport Facility:

- Both Side transport / Metro Pick and Drop depending on location.

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Salary**: ₹23,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9545602662

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