Customer Service Representative
18 hours ago
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle customer inquiries and resolve issues in a timely and professional manner.
- Key Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
- Assist customers with product or service-related questions, account inquiries.
- Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
- Document customer interactions and update customer records with accurate information.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Upsell and cross-sell products or services based on process requirements.
- Must be comfortable working in a 24/7 environment, especially night shifts.
- Able to multitask and work under pressure.
Why Choose Us?
We offer a dynamic work environment with opportunities for growth and development. Our team is committed to excellence and we are seeking individuals who share our passion for delivering exceptional customer service.
What We Offer:
* Competitive salary and benefits package * Opportunities for career advancement * Collaborative and supportive team environment
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