Customer Service Representative

21 hours ago


Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Customer Service Representative

Overview of the Role

This is a full-time position for a customer-facing professional at an educational institution.

The successful candidate will be responsible for engaging with potential students via phone, providing information about courses, and addressing queries. Additional responsibilities include following up with leads, maintaining records of communications, and assisting with the enrolment process. The role also involves participating in promotional activities to attract and engage students.

  • Excellent communication and interpersonal skills
  • Proficiency in making telephone calls and handling inquiries
  • Ability to maintain accurate records and follow-up with potential students
  • Strong organisational and time-management skills
  • Experience in customer service, counselling or tele-calling fields is desirable
Responsibilities

Key responsibilities of this role include:

  1. Making outbound calls to potential students to provide information about courses and address queries
  2. Following up with leads to ensure they progress through the application process
  3. Maintaining accurate records of communications and interactions with potential students
  4. Assisting with the enrolment process, including answering questions and resolving issues
  5. Participating in promotional activities to attract and engage students
Requirements

To be considered for this role, applicants should possess:

  • Excellent verbal communication and interpersonal skills
  • Proficiency in making telephone calls and handling inquiries
  • Ability to maintain accurate records and follow-up with potential students
  • Strong organisational and time-management skills
  • Experience in customer service, counselling or tele-calling fields is desirable


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