Client Happiness Coordinator

3 days ago


Calicut Kerala, India Oppam.me Full time

**Job Title: Client Happiness Coordinator**
**Location: Kozhikode ,(Work from Office)**
**Job Type: Full-Time**
**Start Date: Immediate**

**Company Description**:
**Oppam provides affordable, professional, and confidential online therapy and counseling services to help individuals navigate mental health challenges, anxiety, relationships, and more. With a team of licensed professionals available 24/7, Oppam ensures support is available anytime, anywhere, prioritizing well-being and mental health.**

**About The Role**:
**We’re looking for a empathetic, thoughtful, and detail-oriented person to join us as a Client Happiness Coordinator. In this role, you’ll help make sure every client feels, supported, and appreciated.**

**You’ll be there to answer questions, solve problems, and check in regularly — always with a warm, professional touch. Your goal is to make each client experience smooth, and positive.**

**Key Responsibilities**:

- **Respond promptly and professionally to client inquiries and feedback.**:

- **Track and follow up on client satisfaction**:

- **Proactively identify opportunities to enhance the client experience.**:

- **Gather client feedback to help improve processes and offering.**:

- **Maintain detailed records of Client interactions.**:

- **Collect reviews and feedbacks to improve brand visibility**.

**Requirements**:

- **Bachelor’s degree in Psychology or related field.**:

- **0-1 years of experience in customer service, client-facing roles in health sector or related fields**:

- **Strong interpersonal, communication, and problem-solving skills.**:

- **Empathetic, patient, and detail-oriented.**:

- **Positive attitude and passion for creating delightful client experiences.**

**Why to Join Us ?**
- **A supportive and collaborative team culture.**:

- **Opportunity to make a direct impact on client satisfaction.**:

- **A chance to grow, learn, and shape the client experience.**:

- **Room to bring your personality and ideas to the table.**:

- **Opportunities for growth and learning.**

Schedule:

- Day shift

Work Location: In person


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