Process Associate

7 days ago

Kolkata West Bengal, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Responsibilities:_
- _Conduct investigations to identify and mitigate online ecommerce risk._
- _Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication._
- _Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties._
- _Ensure productivity and maintain highest quality assurance standards._
- _Ability to successfully navigate websites._
- _Understands and adheres to workflow directions, SOPs._

**_ _**
- Qualifications we seek in you_
- Minimum Qualifications:_
- _Any graduate_
- _Freshers are eligible._
- _Minimum B2 proficiency in English CEFR_
- _Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers._
- _Strong Problem solving skills_
- _Strong time management and organizational skills_
- _Aptitude for determining situational needs and providing appropriate solutions._
- _Must be able to work on a flexible schedule (including weekends)_
- Preferred Qualifications:_

**_ _**
- _Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc._
- _Prior experience in Ecommerce Domain_
- _Good Analytical & Problem-Solving skills_

**_ _**

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Kolkata_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jan 23, 2025, 3:01:53 AM_

**_ Unposting Date_**_Jan 28, 2025, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

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