Customer Service Representative

5 days ago


Chennai Tamil Nadu, India Eson Infotech Full time

We are looking for an experienced and enthusiastic **Female - Customer Care Representative** with **2-3 years of work experience** to join our dynamic team.

Your ability to address complaints with empathy and provide effective solutions will be instrumental in delivering a seamless and satisfying customer experience.
In addition to customer interactions, you will play a vital role in maintaining accurate records, gathering feedback to improve services, and collaborating with internal teams to resolve recurring issues. Leveraging your experience, you will contribute to the team by mentoring junior colleagues and sharing best practices.

**Key Skill Sets**:

- **Location : Chennai - Arumbakkam metro**:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM tools and customer support software.
- Ability to multitask and manage time effectively.
- Customer-focused mindset with empathy and patience.
- Attention to detail and strong organizational skills.
- Ability to handle escalations and complex issues with professionalism.
- Experience in gathering and analyzing customer feedback for improvements.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)
- Tamil (required)

Work Location: In person

**Speak with the employer**
+91 6379742832
Application Deadline: 27/01/2025
Expected Start Date: 21/01/2025



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