Bpo Associate-international

3 days ago

Gurugram Haryana, India Eserv Consulting Full time

Job Description: Customer Service Representative - International BPO (US Process)

Location: Gurgaon

**Salary**: Up to ₹35,000 + Incentives

Perks:
Cab facility available for all shifts.

Attractive performance-based incentives.

Qualifications:
Graduate in any discipline.

Must have proficiency in English.

**Experience**:
0-4 years experienced in BPO.

Role & Responsibilities:
Handle International inbound calls for the us process, providing excellent customer support.

Address customer queries, complaints, and service requests with professionalism and efficiency.

Follow up on unresolved issues to ensure customer satisfaction.

Maintain accurate records of customer interactions in the CRM system.

Adhere to process guidelines, service level agreements (SLAs), and quality standards.

Collaborate with team members and supervisors to meet performance goals.

Shift Timings:
Rotational shifts.

Key Skills:
Strong communication skills in English.

Ability to resolve customer issues with a customer-centric approach.

Adaptability to work in a dynamic environment and handle pressure effectively.

**Call \ Whatsapp - 9355510911**

Pay: ₹22,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 9355510911

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