Technical Support Engineer
15 hours ago
We are seeking a skilled Technical Support Engineer to join our team in providing exceptional technical support to our clients. This role demands strong communication skills, excellent problem-solving abilities, and a solid technical background to work effectively with both customers and internal teams.
Roles and Responsibilities:
- Manage and resolve complex technical issues using the Jira ticketing system.
- Respond to critical incidents during assigned shifts and document root causes.
- Collaborate with cross-functional teams to resolve complex issues.
- Escalate critical issues appropriately and follow up until resolution.
- Provide clear and timely updates to customers and internal teams.
- Document technical solutions and maintain knowledge base articles.
- Maintain service level agreements (SLAs) for incident response and resolution.
- Adapt quickly to emerging situations and changing priorities.
Qualifications and Experience:
- Educational Qualification: B.Tech / M.Tech.
- Experience: Minimum 2 Years
- Experience with ticketing systems (preferably Jira).
- Willingness to work in a 24/7 rotational shift schedule, including nights and weekends.
- On-call responsibilities during assigned shifts.
- Excellent written and verbal communication abilities.
- Strong problem-solving and analytical skills.
- Ability to work effectively under pressure with good time management.
- Self-motivated with a strong desire to learn.
Pay: Up to ₹220,000.00 per year
**Benefits**:
- Provident Fund
Work Location: In person
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