Technical Support Lead Analyst- HIH
5 days ago
Position OverviewJob TitleTechnical Support Lead Analyst–Collaboration Services OperationsThe Technical Support Advisor role for the Collaboration Services Operations team will be responsible for day-to-day operational support incidents and requests related to the following enterprise information technologies: Collaboration, Faxing, Messaging, and Mobile Devices services. The person in this role will work closely with our engineering counterparts to maintain and support the infrastructure needed to keep our Collaboration Services highly available and secure for our internal and external Cigna colleagues. To ensure the success of the entire team, the Technical Support Advisor will need to assist with developing strategies related to endpoint management and collaborate with teams across the organization to resolve technology issues and assist with enterprise projects.Job Overview:< >Provide administration and support of the Microsoft Exchange On-premises and Online infrastructures; Endpoint Mobility Management (EMM) systems; and Webex environments. Assist with the root cause analyses of managed incidents in the production environments. Open and review support cases with vendors to resolve minor and major product related issues. Document production support issues/procedures/tasks. Provide patching, maintenance, and support of new and existing Collaboration products and services. Renew security certificates for our supported applications via Venafi Certificate Management Proactively monitor and manage our supported products and technologies toensure availability, security, and agility for the Enterprise Participate in 24/7 on-call support rotation, including weekends andholidays with the expectation of responding to all applicable EOCC managed incidents related to the Collaboration Services within SLA Assist with the development of automated processes for repeatable work completed by the team. Provide knowledge transfers to the service desk teams for common technical issues.Responsibilities:Qualifications:Education:< >At least 3 years of IT engineering/support experience Experience with Exchange Online, Azure AD, and Office 365 Experience using ServiceNow. Experience with technical writing and developing support documentation. Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment. Strong communication skills Experience:< >High school diploma or equivalent Overall, 5-8 years of experience requiredSkills:< >Microsoft certifications are preferred. Prior Exchange mailbox migration experience preferred. Experience with PowerShell scripting is a plusEqual Opportunity Statement:Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
-
HIH - Automation Engineer Lead Analyst
5 days ago
Andhra Pradesh, India The Cigna Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAutomation Engineer Lead Analyst - HIH - EvernorthPosition OverviewThe Proclaim Software Automation Engineer Lead Analyst will provide expert professional leadership and solutions for creating test automation that can be used across the Proclaim Claim Engine related process flow. This team member will be expected to collaborate with other Automation...
-
Operations Associate Principal
3 days ago
Andhra Pradesh, India The Cigna Group Full timeJob Profile: Operations Associate Principal Job Title: Senior Innovation Execution Leader - Hyderabad Innovation Hub (HIH), India Reports to: Philibotte, Thomas Location: Hyderabad, India **ROLE OVERVIEW** We are seeking a dynamic and experienced Senior Innovation Execution Leader to join our Hyderabad Innovation Hub (HIH) in India. This pivotal role...
-
QA & Testing Lead Analyst - HIH - Evernorth
1 week ago
Andhra Pradesh, India The Cigna Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearQA & Testing Lead Analyst - HIH - EvernorthAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.ROLE...
-
Procure-to-pay Lead Analyst
2 weeks ago
Hyderabad, Telangana - Andhra Pradesh, India The Cigna Group Full timeABOUT EVERNORTH Evernorth exists to elevate health for all because we believe health is the starting point for human potential and progress As champions for affordable predictable and simple health care we solve the problems others don t won t or can t Our innovation hub in India will allow us to work with the right talent expand our global footprint improve...
-
Software Engineering lead Analyst
1 week ago
Andhra Pradesh, India The Cigna Group Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSoftware Engineering Lead Analyst - HIH - Evernorth Position OverviewThe job profile for this position is Software Engineering Senior Analyst, which is a Band 3 Contributor Career Track Role.Cigna, a leading Health Services company, is looking for an exceptional Full Stack Software Engineer in our Core Systems Organization. In this role you will be coding,...
-
QA & Testing Manger - Hih - Evernorth
2 weeks ago
Andhra Pradesh, India The Cigna Group Full timeQA & Testing Manger - HIH - Evernorth **ABOUT EVERNORTH**: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to...
-
Andhra Pradesh, India The Cigna Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearTechnical Support Associate Advisor.Position OverviewWe are seeking a Technical Support Lead Analyst to join our operations support and reliability engineering team. This role is critical in maintaining the health and performance of our production systems, ensuring seamless operations across cloud infrastructure, data platforms, and monitoring tools. The...
-
Hih - Human Resources Lead Analyst
3 weeks ago
Hyderabad, Telangana - Andhra Pradesh, India The Cigna Group Full timeJob TitleHuman Resources Business Partner Lead AnalystINTRODUCTION TO EVERNORTHEvernorth Health Services India established in Hyderabad in 2024 is an innovation hub for Evernorth Health Services the pharmacy care and benefits division of The Cigna Group The innovation hub will support innovation-focused areas such as generative AI product development...
-
HIH - Automation Engineering Lead Analyst
5 days ago
Andhra Pradesh, India The Cigna Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAutomation Engineering Lead AnalystPosition OverviewThe role of the Automation Engineering Lead Analyst will play a pivotal role in system development across broader Provider & Core Technology Solution & Engineering organization, influencing Operations and Technology Product Management. This role will provide expertise in engineering, design, installation...
-
Software Engineering Lead Analyst- HIH
4 weeks ago
Andhra Pradesh, India The Cigna Group Full timePosition Focus, SAP Order to CashPosition Overview:CuraScript SD a wholesale pharmaceutical distributor that provides customized business solutions and access to specialty drugs to community physicians, specialty pharmacies, and health systems; it is a wholly owned subsidiary of Express Scripts, Inc. – a Cigna Company.CuraScript SD is seeking an...
