Technical Support Associate Advisor– HIH – Evernoth

5 days ago


Andhra Pradesh, India The Cigna Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Technical Support Associate Advisor.

Position Overview

We are seeking a Technical Support Lead Analyst to join our operations support and reliability engineering team. This role is critical in maintaining the health and performance of our production systems, ensuring seamless operations across cloud infrastructure, data platforms, and monitoring tools. The ideal candidate will have hands-on experience with AWS services, data engineering platforms, and observability tools, preferably within the healthcare domain.

Responsibilities

  • Lead and manage day-to-day production support activities across multiple platforms.
  • Monitor and troubleshoot issues using tools like Splunk, Dynatrace, and CloudWatch.
  • Perform root cause analysis and drive resolution for incidents and outages.
  • Maintain and enhance operational runbooks and support documentation.
  • Collaborate with engineering and data teams to ensure reliability and performance.
  • Support AWS infrastructure including S3, Glue, EC2, EKS, Lambda, and CloudWatch.
  • Work with databases including PostgreSQL, Snowflake, and Databricks for data validation and issue resolution.
  • Participate in on-call rotation and provide weekend support as needed.
  • Ensure compliance with healthcare data handling standards and best practices.

Qualifications

Required Skills:

  • Cloud Platforms: Strong hands-on experience with AWS (S3, Glue, EC2, EKS, Lambda, CloudWatch).
  • Databases & Querying: Proficiency in PostgreSQL, SQL, Snowflake, and Databricks.
  • Monitoring & Observability: Experience with Splunk, Dynatrace, and AWS CloudWatch.
  • Operations & Reliability: Familiarity with production support workflows, incident management, and runbook creation.
  • Healthcare Domain: Prior experience in healthcare data environments is highly preferred.
  • Soft Skills: Strong analytical thinking, communication, and collaboration skills.
  • Flexibility: Willingness to work in shifts and provide weekend support on a rotational basis.
  • Experience with application capacity and performance tools
  • Strong written and oral communication skills. Create and produce application support documentation.
  • Bachelor's degree in computer science or a related discipline strongly preferred, typically eight or more years of solid, diverse work experience in IT with a minimum of five years' experience application development or production support, or the equivalent in education and work experience

Required Experience & Education:

  • 5 - 8 years of experience
  • Experience with vendor management in an onshore/offshore model.
  • Proven experience with architecture, design, and development of large-scale enterprise application solutions.
  • College degree (Bachelor) in related technical/business areas or equivalent work experience.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.



  • Andhra Pradesh, India The Cigna Group Full time

    **Business Analysis Associate Adv**isor** - HIH - Evernorth** **Position Overview** A Business Analysis Associate Advisor acts as the bridge between business stakeholders and development teams, ensuring that technical solutions align with business goals. Unlike traditional Product Owners, BA(TPOs) possess deeper technical knowledge, enabling them to make...


  • Andhra Pradesh, India The Cigna Group Full time

    **Information Protection Associate Advisor - HIH - Evernorth** **Position Summary**: The Security Architect role will report to the Senior Director of CIP Global Security Architecture and will be responsible for the development and maintenance of the Enterprise Security Architecture documents that comprise the security guidance library to support the...


  • Andhra Pradesh, India The Cigna Group Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Business Analysis Associate Advisor - HIH - EvernorthPosition OverviewA Business Analysis Associate Advisor acts as the bridge between business stakeholders and development teams, ensuring that technical solutions align with business goals. Unlike traditional Product Owners, BA(TPOs) possess deeper technical knowledge, enabling them to make informed...


  • Andhra Pradesh, India The Cigna Group Full time

    **Business Project Associate Advisor - HIH - Evernorth** **ABOUT EVERNORTH**: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India...


  • Andhra Pradesh, India The Cigna Group Full time

    Business Project Associate Advisor - HIH - Evernorth **ABOUT EVERNORTH**: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will...


  • Andhra Pradesh, India The Cigna Group Full time

    Job Profile: Operations Associate Principal Job Title: Senior Innovation Execution Leader - Hyderabad Innovation Hub (HIH), India Reports to: Philibotte, Thomas Location: Hyderabad, India **ROLE OVERVIEW** We are seeking a dynamic and experienced Senior Innovation Execution Leader to join our Hyderabad Innovation Hub (HIH) in India. This pivotal role...


  • Andhra Pradesh, India The Cigna Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Evernorth Core Platform Engineering team is looking for Automation Engineering Senior Advisor.The role of the Automation Engineering Senior Advisort will play a pivotal role in system development cycle of Web & Mobile applications by understanding overall architecture and workflows required to formulate test strategies specifically on the Packaged Business...

  • Data Science Advisor

    2 weeks ago


    Andhra Pradesh, India The Cigna Group Full time

    Internal Title**: Data Science Advisor** External Title**: Data Science Advisor** Role Summary As a member of the Data Science Center of Expertise (DSCOE), the DS Advisor is responsible for leading and enabling Data Science within Cigna Group with demonstrable aptitude in Data Science (i) Technical Skills (ii) Leadership (iii) Scope & Impact (iv)...


  • Andhra Pradesh, India The Cigna Group Full time

    **Finance Process Excellence & Innovation Team - Advisor, HIH** **Position summary**: This role is in the newly formed **‘Finance Data Innovation office’** focused on driving Process Excellence for prioritized initiatives in Finance. The objective of the role is to lead process diagnostics and re-engineering to deliver business impact through operations...


  • Andhra Pradesh, India The Cigna Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ABOUT EVERNORTH:Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others don't, won't or can't.Our innovation hub in India will allow us to work with the right talent, expand our global...