
Customer Service Executive
1 week ago
We’re looking for a dedicated person to maintain our clients’ accounts and serve as our
main point of contact for our English speaking clients.
This opportunity has WFH mode for US process.
**Objectives of this Role**
Act as the main point of contact in all matters relating to client concerns and
needs
Build and strengthen client relationships to achieve long-term partnerships
Develop a thorough understanding of our product offerings to better upsell
and cross-sell to clients
**Daily and Weekly Responsibilities**
Client Relationship Management of B2B clients
Order Processing in ERP System (SAP)
Process online orders and back orders
Provide support for marketing campaigns
**Benefits**:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Evening shift
- Fixed shift
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
-
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