Customer Service Executive

1 week ago


Kolkata West Bengal, India Ingold Solutions Private Limited Full time

We’re looking for a dedicated person to maintain our clients’ accounts and serve as our

main point of contact for our English speaking clients.

This opportunity has WFH mode for US process.

**Objectives of this Role**

Act as the main point of contact in all matters relating to client concerns and

needs

Build and strengthen client relationships to achieve long-term partnerships

Develop a thorough understanding of our product offerings to better upsell

and cross-sell to clients

**Daily and Weekly Responsibilities**

Client Relationship Management of B2B clients

Order Processing in ERP System (SAP)

Process online orders and back orders

Provide support for marketing campaigns

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Evening shift
- Fixed shift
- Night shift
- US shift

Supplemental pay types:

- Performance bonus



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