Customer Service Executive

2 days ago

Kolkata West Bengal, India Ergode IT Services Pvt. ltd. Full time

**Job Overview**:
**Key Responsibilities**:

- Address customer complaints and concerns, ensuring satisfaction through effective problem-solving and conflict resolution.
- Process orders, returns, exchanges, and refunds accurately.
- Document customer interactions and feedback in the customer relationship management (CRM) system.
- Troubleshoot and resolve product or service issues, providing step-by-step guidance as needed.
- Collaborate with other departments (Sales, Technical Support, etc.) to resolve complex customer issues.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Maintain a high level of professionalism and empathy during customer interactions.
- Meet or exceed customer service KPIs (e.g., resolution time, customer satisfaction scores).

**Skills & Qualifications**:

- Proven experience in customer support or a similar customer-facing role.
- Excellent communication (verbal and written) and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient in stressful situations.
- Basic knowledge of CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
- Familiarity with helpdesk software, live chat, and other communication platforms is a plus.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Flexibility to work shifts, weekends, and holidays if required.

**Preferred Qualifications**:

- Experience in a [specific industry, e.g., retail, tech, healthcare, etc.].
- Knowledge of additional languages is a plus.
- Experience with data entry and managing large volumes of customer data.

**Why Join Us**:

- [Company Name] offers a dynamic and collaborative work environment where innovation and creativity are encouraged.
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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