Chat Support Executive

5 days ago

Mangalore Karnataka, India Connectia Technology Full time

**Key Responsibilities**:

- Engage with customers through live chat to assist with inquiries and resolve issues.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot technical issues and guide customers through problem-solving processes.
- Maintain a high level of professionalism and empathy while communicating with customers.
- Document interactions and update customer records in the system accurately.
- Collaborate with team members to improve support processes and customer satisfaction.
- Meet or exceed performance metrics, including response time and customer satisfaction ratings.
- Stay up-to-date with product knowledge and industry trends to better assist customers.

**Qualifications**:

- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in customer service or support, preferably in a chat support role.
- Excellent written communication skills with a strong command of grammar and spelling.
- Ability to multitask and handle multiple chat sessions simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer support software and chat tools.
- Ability to work independently and as part of a team.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A positive and inclusive work environment.
- Flexible working hours.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Morning shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Mangalore, Karnataka (preferred)

Work Location: In person

**Speak with the employer**
+91 7795128110

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