Pet & Move Coordinator

7 days ago


Pune, India Move One Full time

Position Purpose

Reporting to our Regional Manager, the role will be in charge of building and maintaining relationships with both our customers, their furry friends and the airlines/customs.
You will be the trusted point of contact and the face of Move One Pet Relocations.
You will be responsible for the full cycle of a passenger (pet) reservation and pet travel opportunity, from the initial incoming customer booking to the final drop-off of the pet at airport

Responsibilities / Functions Tasks / Duties

Manage, prioritize and answer questions from customers at every stage of the reservation cycle.

Manage incoming requests for bookings/reservations and prepare all of the paperwork required for pet relocation.

Maintain constant communication with the customer from initial booking until the end of the trip.

Act as a pet moving expert while presenting our value proposition to prospective customers.

Maintain a self-starter attitude while executing outreach strategies for new lead generation.

Anticipate needs by being familiar with the Customs requirements for cities and countries around the world.

**Skills**:
Minimum of 3 years customer service experience.
Excellent English communication skills both written and verbal
Proactive person who takes initiative
Problem-solver.
Excellent computer skills.
Self-motivated and work with limited supervision.
Post-secondary education and/or training in customer service, communications or equivalent.



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