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Customer Sales Executive

3 weeks ago

Peenya Bengaluru Karnataka, India Qubix Medicare Full time

**Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Sales, tracking sales leads, coordinating quotes with sales packs, & providing customer service.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Languages : English, Kannada, Hindi, Tamil & Telegu.

Schedule:

- Morning shift

**Language**:

- English, Hindi, Kannada, Tamil, Telagu (preferred)

Work Location: In person