Customer Service Representative

2 weeks ago


Mumbai Maharashtra, India City Credit Management LLP Full time

Post : Customer Service Representative
- Experience: 2 + years
- Job Location : Andheri (W) (Veera Desai Road)

Roles & Responsibilities:

- Provide accurate information about our debt management services.
- Assist clients in understanding the debt management process and available options.
- Work with clients to gather necessary information and documentation for enrollment in debt management process.
- Collaborate with other departments to address client concerns and resolve issues effectively
- Maintain detailed and accurate client records in the customer relationship management (CRM) system.
- Continuously strive to improve customer support processes and contribute to a positive team environment.
- Adhere to regulatory guidelines and company policies when interacting with clients.
- Undergraduate / Graduate
- Excellent communication skills, both verbal and written.
- Should be able to speak English, Hindi and Marathi.
- Prior experience in customer support or a related field.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person



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