Customer Relationship Executive Noida Solar Company

3 days ago

Noida Uttar Pradesh, India TheHiringbee Full time

**About the Role**:
We are seeking a dedicated CRM Executive to join our solar company. As part of a team committed to promoting sustainable energy solutions, you will manage customer relationships, ensure high levels of customer satisfaction, and drive customer retention. You will work closely with the sales and operations teams to handle customer inquiries, resolve issues, and provide accurate information regarding our products and services.

**Key Responsibilities**:

- **Issue Resolution**: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
- **Reporting**: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
- **Customer Retention**: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
- **Process Improvement**: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.
- **Collaboration**: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in CRM, customer service, or a related role,
- Proficiency in MS Office Suite (Excel, Word, PowerPoint).
- Strong communication and interpersonal skills with a customer-oriented attitude is must.
- Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
- Ability to multitask and manage time efficiently in a fast-paced environment.

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- What is your current Salary?
- How soon are you available to join?

**Experience**:

- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 8779821760
Application Deadline: 06/09/2024

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