Customer Service Associates

2 days ago


Rohini Delhi Delhi, India LeEnticing Global Full time

**Industry Type**: Tour and Travel

**Functional Area**: Travel agents query handling and travel operational works

**Experience**: 2- 5 years experience is mandatory in operations and travel agents B2B query handling
- preferably from Destination Management Companies/Tour and Travel Industries

**Qualification**: B.Com, MBA in Tour and Travel management

**Employment Type**: Full Time, Permanent

**Salary Offered** - 2lkh - 5lkh

**Job Location**: Rohini, New Delhi

**Responsibilities**:

- Experience in Operations within the Travel Industry
- Good knowledge of Dubai, Thailand ,Maldives and European destination
- Previous experience to handle and support on ground services remotely
- Confident in creating quotations and itineraries for the Dubai, European & Thailand etc.products
- Full hands on Making and confirming hotel accommodation and transportation for Groups & FIT
- Attend and be accountable for b2b agent’s queries and communication follow ups.
- Experience in Agent Query Handling
- Should be presentable and should be good in English Communication
- Ability to speak to suppliers and attend phone calls.

**Skills Required**:

- High school diploma.
- Offline query handling with ground service experience is a must.
- DMC experienced is required.
- Travel agents query handling experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in basic computer skills with Microsoft Office and excel
- Should be flexible with working hours.

**Contact Details**:
**HR Spoc:

- Ms.Vijaya Kumari**

**Phone No.:

- +91 95990 84028



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