
Customer Service Associates
2 days ago
**Industry Type**: Tour and Travel
**Functional Area**: Travel agents query handling and travel operational works
**Experience**: 2- 5 years experience is mandatory in operations and travel agents B2B query handling
- preferably from Destination Management Companies/Tour and Travel Industries
**Qualification**: B.Com, MBA in Tour and Travel management
**Employment Type**: Full Time, Permanent
**Salary Offered** - 2lkh - 5lkh
**Job Location**: Rohini, New Delhi
**Responsibilities**:
- Experience in Operations within the Travel Industry
- Good knowledge of Dubai, Thailand ,Maldives and European destination
- Previous experience to handle and support on ground services remotely
- Confident in creating quotations and itineraries for the Dubai, European & Thailand etc.products
- Full hands on Making and confirming hotel accommodation and transportation for Groups & FIT
- Attend and be accountable for b2b agent’s queries and communication follow ups.
- Experience in Agent Query Handling
- Should be presentable and should be good in English Communication
- Ability to speak to suppliers and attend phone calls.
**Skills Required**:
- High school diploma.
- Offline query handling with ground service experience is a must.
- DMC experienced is required.
- Travel agents query handling experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in basic computer skills with Microsoft Office and excel
- Should be flexible with working hours.
**Contact Details**:
**HR Spoc:
- Ms.Vijaya Kumari**
**Phone No.:
- +91 95990 84028
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