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Customer Service Associates

2 weeks ago

Rohini Delhi Delhi, India LeEnticing Global Full time

**Industry Type**:

- Tour and Travel

**Functional Area**:

- Handling all agents queries of Bedsvalue (leading B2B Portal for Travel Agents)

**Experience**:

- 2 - 5 years relevant experience is mandatory in OTA System & B2B travel agent hotel booking related query handling
- preferably from Destination Management Companies/Tour and Travel Industries

**Qualification**: Graduate/MBA

**Employment Type**: Full Time, Permanent

**Salary Offered** - 2lkh - 5lkh

**Job Location**: Rohini, New Delhi

**Job Description/Role**:

- Respond to travel agent queries and complaints
- Support travel agents in booking and reservations based on customers’ selection.
- Responsible for handling agents enquiries, the aim being: converting enquiries into sales, ensuring proper service support to agents
- Coordinate with supplier / Hotels for customers’ requirements
- Assist agents in planning and selling transportation and accommodations for their customers
- Ensure every client is served in an efficient manner
- Coordinate with system support executive for system related works

**Skills Required**:

- Good listener and problem solving
- Service orientation skills
- Speech clarity with excellent written
- Time management skills with proper coordination’s and social perceptiveness,
- Knowledge of booking engines or B2B online hotel booking portals
- Proficient in basic computer knowledge with MS Office & Excel
- Self-starter, Team player, Fast Learner, Self-motivated with a results-driven approach
- Presentable skills

**Contact Details**:
**HR Spoc:

- Ms.Vijaya Kumari**

**Phone No.:

- +91 95990 84028