Customer Support Associate

3 days ago


Calicut, India Qkopy Online Services Pvt. Ltd. Full time

As a Customer Support Representative, you will be the primary point of contact for customers. Your role is crucial in maintaining high customer satisfaction and fostering positive relationships with our customers.

**Responsibilities**

*
- Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Identify and assess customers' needs to achieve satisfaction, offering appropriate solutions and alternatives.
- Maintain a thorough understanding of company products/services to effectively assist customers.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to enhance the customer experience and improve service quality.
- Stay updated with product changes, updates, and new features to provide accurate information to customers.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Ability to empathize with customers and display patience and professionalism.
- Strong problem-solving and critical-thinking skills.
- Proficiency in MS Office suite
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A positive attitude and a passion for helping and satisfying customers.

**FRESHERS ALSO CAN APPLY**

**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Application Question(s):

- Are you able to join immediately?

**Education**:

- Bachelor's (required)

Ability to Commute:

- Kozhikode, Kerala (required)

**Speak with the employer**
+91 7907764039



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