
Customer Support Associate
4 days ago
As a Customer Support Representative, you will be the primary point of contact for customers. Your role is crucial in maintaining high customer satisfaction and fostering positive relationships with our customers.
**Responsibilities**
*
- Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Identify and assess customers' needs to achieve satisfaction, offering appropriate solutions and alternatives.
- Maintain a thorough understanding of company products/services to effectively assist customers.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to enhance the customer experience and improve service quality.
- Stay updated with product changes, updates, and new features to provide accurate information to customers.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Ability to empathize with customers and display patience and professionalism.
- Strong problem-solving and critical-thinking skills.
- Proficiency in MS Office suite
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A positive attitude and a passion for helping and satisfying customers.
**FRESHERS ALSO CAN APPLY**
**Job Types**: Full-time, Fresher
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Application Question(s):
- Are you able to join immediately?
**Education**:
- Bachelor's (required)
Ability to Commute:
- Kozhikode, Kerala (required)
**Speak with the employer**
+91 7907764039
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