Customer Success Executive-internship

3 days ago

Ahmedabad Gujarat, India Ecolibrium Inc Ltd Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the **SmartSense** platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support.
- **Responsibilities**:_
- Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation.
- Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.
- Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services.
- Oversee the customer lifecycle management and identify areas for optimization.
- Conduct customer onboarding sessions to ensure successful product adoption.
- Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions.
- Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage.
- Assist in the development of customer success playbooks and resources.
- Serve as the liaison between customers and internal teams, such as product development, sales, and support.
- Manage customer escalations and ensure issues are resolved quickly and effectively.
- **Qualifications and Skills required**:_
- A minimum of a bachelor’s degree in a relevant field is a must for this role.
- Interest and Experience in client onboarding, reporting, and stakeholder management roles.
- Experience with dashboard and data visualization tools.
- Experience in creating intuitive and visually appealing dashboards is essential.
- Strong analytical skills and attention to detail.
- Excellent interpersonal and communication skills.
- Knowledge of BI tools such as Power BI and Tableau is a plus.
- Basic understanding of energy management and sustainability principles.
- Assets technical knowledge will be considered an advantage.

**Job Types**: Full-time, Permanent, Internship
Contract length: 6 months

Work Location: In person

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